Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Customers will be notified if there is a chance of delay to the order being processed with 1 business day or if there is a stock issue.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

We use a number of couriers as listed in the shipping option table.

 

In-store pickup

Currently in store pickup is not available. We are working on making this available and will update as soon as this happens!

 

International Shipping

Currently we don't offer international shipping due to the weight and nature of our goods.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at contact@screwfast.com.au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@screwfast.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@screwfast.com.au